Shift to omnichannel payments drives efficiency, enhances CX

Even as more retailers turn to setting up online storefronts to extend their presence and cater to shoppers looking for convenience, the majority of South Africans still prefer to shop at physical stores, and retailers are looking for a solution that gives them a...

BNPL: risk versus value considerations for merchants

E-commerce merchants can’t afford to ignore the advantages of buy now, pay later (BNPL) facilities and alternative credit solutions, but they should choose their BNPL partners with care. This is according to Anine de Kock, head of partnerships at Peach Payments,...

How retailers can shift from multichannel to omnichannel payments

Retailers need to keep costs under control and reduce complexity in economic conditions that can best be described as uncertain and challenging. By Gary Bowers, product manager and Shaun Shehab, senior sales engineer at Ecentric Yet, despite this, they need to give...

Retailers should prepare for an uptick in consumer spending

South African retailers should get set for a recovery in retail sales between 2024 and 2026, according to a new report conducted on behalf of fintech Capital Connect. The report shows that total real retail sales are forecast to grow by 1.8% in 2024, gradually...

SA retailers at an e-commerce crossroads

South Africa’s e-commerce landscape has arrived at an important juncture. The explosive growth observed during the pandemic years has slowed down somewhat and consumer spending power has faltered amid low economic growth and a global cost of living crisis. At...

How retailers can ride the online shopping wave

Rapid growth in online shopping across most demographics creates a compelling opportunity for agile retailers to expand into new markets, build customer loyalty and grow their revenues. It also means that they will face more competition from shops outside their...