Apr 17, 2024
In the dynamic and ever-changing retail landscape, ongoing transformation is a strategic necessity to cater to the primary reality that ‘the customer is king’ – retailers must be adaptive to change in order to meet new customer demands. By Henry...
Apr 8, 2024
The digitalisation of the modern world economy is being driven rapidly by a shift from traditional payment methods. Fatima Khota, business unit manager of Rectron’s point-of-sale (PoS) division, looks at how retailers in the formal and informal sector are...
Mar 20, 2024
In today’s digital world, retailers are looking for more innovative ways of optimising operations, increasing employee efficiency, and enhancing customer experiences. The rapid growth of artificial intelligence (AI) provides them with an invaluable tool to do so...
Mar 11, 2024
South African retailers that go completely cashless potentially risk excluding large portions of their customer base. With nine out of 10 transactions in South Africa still made in cash, removing this option limits customer choice in payment methods. That’s...
Feb 29, 2024
As retailers grow into mid-market size and beyond, the complexity and cost of manually reconciling payments increases almost exponentially because there are hundreds of thousands, if not more, transactions a day. By Graham Bradford, senior product manager at Ecentric...
Feb 22, 2024
With the International Monetary Fund forecasting that South African GDP will grow only 1% this year against a backdrop of load shedding and logistics disruptions, retailers will need to focus on diversification into new sectors as well as expanding market share at the...
