GenAI reshapes retail by enhancing omnichannel CX

South African retail and e-commerce businesses are stepping up their game by weaving generative artificial intelligence (GenAI) into their omnichannel strategies to meet evolving customer expectations. Customers here tend to favour brands that deliver a smooth...
Retailability trades up on data evolution

Retailability trades up on data evolution

Retailability, a group of retail brands in southern Africa, has harnessed Qlik solutions to enhance data-driven decision-making, streamline reporting and help the group prepare for AI readiness. Retailability, founded in 1984 and headquartered in KwaZulu-Natal, South...
Putting the customer first, adding value is key for Black Friday

Putting the customer first, adding value is key for Black Friday

Black Friday is almost upon us again, just in time to raise the stress levels for everyone involved. Shoppers are in a rush trying to find the deals that offer value, while retailers for their part need to achieve sales numbers in order to satisfy shareholders. By...

How retailers should be preparing for Black Friday

Black Friday has evolved from being a single day to a month-long sales event that places considerable demand on South African retailers, their staff and their systems. By Warren Hawkins, MD of Euphoria Telecom In the run up to this period, here’s what you should be...
Data analysis, reporting gives retailers edge for Black Friday

Data analysis, reporting gives retailers edge for Black Friday

South Africa’s retail sector experienced an important shift when the Black Friday tradition entered the local landscape, most notably the introduction of a large spike in trading volume during the month of November, peaking around the day itself. This is according to...

High cash usage drives a need for automated cash management

South African retailers face a complex operating environment, characterised by inefficient manual processes, challenges in managing cash flow, and tight margins. Automated cash management solutions offer a compelling answer to these challenges, enabling retailers to...