Three trends enabling digital transformation in retail

The retail industry has undergone significant changes in recent years, witnessing intense digital transformation events that have resulted in in an e-commerce renaissance in South Africa. Look at Zara for example. Its new store in Sandton City allows customers to save...

Embedded payments drive better online retail customer experiences?

With South Africa’s online retail space now worth more than R50-billion and growing continuously, the sector is only going to become more competitive. That’s true for online retailers of all sizes too. By Joel Bronkowski, country lead: South Africa at...
Tips to help you survive Black Friday

Tips to help you survive Black Friday

Black Friday is quite possibly the most drama-filled time of the year, in-store that is. There was the woman who used her pants as a shopping trolley, and the individual who called the police over a sold-out TV #sorrywhat? It’s a bit like a weird movie in an...

Revolutionise retail efficiency with cloud

Technology has become not just a tool, but a catalyst for transformation to bring greater efficiencies as well as improve the customer experience. Central to this is the cloud that brings with it the combination of advanced technologies, edge solutions, and the...

Retailers embrace fintech to supercharge cash management

The fundamental principles around cash management in retail haven’t changed much over the years. Retailers of all shapes and sizes need to securely manage and process cash, card and electronic payments flowing into their business, manage working capital in an...

Don’t expect brand loyalty in today’s retail environment

Spurred on by unpredictable market trends, changing customer behaviours, and the rise of e-commerce, businesses are having to redefine their operations. One industry in particular feeling the weight of this change is retail. Research from the PWC Global Consumer...