Ramaphosa opens Huawei Innovation Centre

Ramaphosa opens Huawei Innovation Centre

President Cyril Ramaphosa today officially opened the Huawei Innovation Centre in Woodmead yesterday (13 July 2023). President Ramaphosa said that facilities like this innovation centre, along with the adoption of a range of cutting-edge technologies being pioneered...
How to prevent rooftop solar fires

How to prevent rooftop solar fires

Kathy Gibson reports – Rooftop solar has become the most in-demand solution for South African households and businesses – but there are many challenges in installing and maintaining these systems, which require a high level of skill to counter. Prinaven...
The challenges faced in transitioning to green transport

The challenges faced in transitioning to green transport

Despite policy support and some green energy initiatives, there is still much work to be done by South African authorities to successfully support the country’s transition to green energy technologies and sustainable mobility. This is one of the key messages...

Global PC shipments still on a downturn

Global PC shipments declined 13,4% YoY during the second quarter of 2023, according to preliminary results from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. This was the sixth consecutive quarter of contraction...

Few HR leaders implementing generative AI

Only around 5% of HR leaders report their function has already implemented generative AI, while another 9% reported they are currently conducting generative AI pilots, according to a new survey of 105 HR leaders from Gartner. “More than half of HR leaders...

High-effort’ customer service transitions impact CX

Sixty-two percent of customer service channel transitions are “high-effort” for customers, according to Gartner, which adds that less than half of customers who experience a high-effort transition will use self-service again for their next interaction. A...