Customer service reps avoid new technologies

Forty-five percent of customer service reps (CSRs) avoid adopting new technologies by relying on legacy systems and tools, according to Gartner. A Gartner online survey of 888 CSRs and support specialists from August 2022 revealed access to legacy systems is the main...

Check Point identifies two malicious code packages

Check Point Research (CPR) says it has prevented two recent code package attacks – Python-drgn and Bloxflip – in third-party repositories like PyPi. Code package supply chain attacks involve publishing malicious packages or injecting malicious code into...

UK regulation plans indicate crypto is becoming mainstream

The UK’S plans to “robustly” regulate the cryptocurrency industry must be championed and highlights that “digital is the future of finance”, according to the CEO of deVere Group, Nigel Green. This comes as the UK government plans to bring...

China’s stricter clean heating policies may have saved thousands

A new study has revealed that China’s stricter clean heating policies have improved air quality in northern China – particularly in Beijing and surrounding cities – potentially resulting in over 23 000 fewer premature deaths in 2021 than in 2015....

Boost for eGates as travel normalises

A new study from Juniper Research has found that eGate hardware revenue will grow 137% and exceed $490-million by 2027 – up from $207-million in 2023. The report, Border Security Technologies: Emerging Trends, Key Opportunities & Market Forecasts 2022 2027,...

Bitcoin surge sparks interest among millionaires

Despite a turbulent past year in the market, eight out of 10 high net worth (HNW) individuals have asked their financial advisers about including cryptocurrencies such as Bitcoin into their portfolios over the last 12 months. According to the results of a study by...