Employees trust robots – to a point

According to recent Kaspersky research, employees in the Middle East, Turkiye and Africa region (META) trust robots in performing ordinary tasks in logistics, transportation, and cleaning. However, they were less willing to trust robots with life critical functions,...

Customer data, analytics a top priority in customer service

Customer service and support leaders cited customer data and analytics as a top priority for achieving organizational goals in 2023, according to a survey from Gartner. In a Gartner online survey of 283 customer service and support leaders from August-October 2022,...

Used smartphones to the value of $99,9bn will be shipped in 2026

International Data Corporation (IDC) estimates worldwide shipments of used smartphones, including officially refurbished and used smartphones, will reach 282,6-million units in 2022. The unit growth represents an 11,5% increase over the 253,4-million units shipped in...

5G will drive connected vehicle numbers past 367m by 2027

A new Juniper Research study has found that the number of connected vehicles in service will reach 367-million globally in 2027, from 192-million in 2023. This growth of 91% will be driven by the advancement of both ADAS (Advanced Driver Assistance Systems) and...

European shipments of printing consumables declines

One aftereffect of the Covid-19 pandemic is the apparent permanence of hybrid working. Faced with the slow return of workers to offices, along with political and economic uncertainty and high inflation rates — printing suppliers in Europe are having a hard time....

The most wanted gaming console of 2022 was …

The PlayStation 5 is the world’s most wanted console of 2022. A new study, conducted by online jigsaw site I’m-A-Puzzle, analyzed a list of the most popular consoles and compared the average monthly searches each of them got throughout the year on Google,...