Avaya reaffirms faith in SA market

Kathy Gibson reports from Gitex – South Africa is a key market for Avaya, which counts the country’s top organisations among its customers. Nidal Abou-Ltaif, president of Avaya International, tells IT-Online that customers are bullish about the future, as...

IoT: focus on the outcomes

While many believe that the Internet of Things (IoT) as a network of technology solutions can solve several real-world problems, the adoption thereof in Africa has been limited to a handful of industries to date and it has been slower than anticipated. According to...

Investment in digital transformation critical to remain relevant

With IT enmeshed in every facet of a business, CIOs believe that their organisations must continue to invest in digital transformation to remain relevant. At the same time, the role of the CIO has become increasingly important within a business, with CIOs being asked...
We need to act now to stop AI from deepening inequities

We need to act now to stop AI from deepening inequities

Kathy Gibson reports from Gitex – Artificial intelligence (AI) is rapidly becoming a reality in business and society, but we should be doing more to ensure whole sections of the planet’s population are not left behind or marginalised as it becomes...

September’s ‘Most Wanted’ malware

Check Point Research (CPR) has published its latest Global Threat Index for September 2022 which indicates that while Formbook is still the most prevalent malware – impacting 3% of organisations worldwide – Vidar is now in eighth position, up seven places...

Contact centres take CX into the future

Kathy Gibson reports from Gitex – As the business landscape shifts, the contact centre is becoming more important to businesses looking to leverage cloud computing and advanced analytics to redefine the customer experience they offer. Todd Zerbe, senior...