Cloud empowers disabled contact centre agents

Kathy Gibson reports from Gitex – Physically disabled people around the world all face the same problems when it comes to holding down a meaningful job. Not only are companies often reluctant to hire people with physical disabilities, but they face the problem...

Dubai looks to the past to inform its future

Kathy Gibson reports from Gitex – The creation of Dubai literally from the sands of the desert sounds like a modern-day fairy tale, but it has its roots in a vision for the future, and owes its success to a willingness to embrace innovation and inclusivity. Omar...

Harnessing data, digital tools helps us create better cities

Kathy Gibson reports from Gitex – Data, the lifeblood of every organisation, is key to the smooth functioning of a smart city. But, as Kaveh Vessali, partner: digital services at PwC, points out, we have gone from not enough data to make meaningful decisions...

Economic activity enters 4th consecutive month of decline

The BankservAfrica Economic Transactions Index (BETI) declined further in September 2022 as the local economy buckled under the pressure of severe load shedding and global headwinds. “The BETI weakened to an index level of 131.1, notably lower than the all-time...

Evolving global risk outpacing organisational preparedness

As global organisations face an increasingly complex risk environment, a new report issued by the AICPA & CIMA and NC State’s Enterprise Risk Management (ERM) Initiative found that the majority have insufficient approaches to risk management and immature ERM...

US and India lead in blockchain talent

Since its inception over a decade ago, the blockchain sector has expanded rapidly and, with the rise in the popularity of digital currencies, the demand for blockchain talent has increased significantly. According to TradingPlatforms.com, the worldwide blockchain...