Data analytics and AI set to drive fintech

Data analytics and artificial intelligence (AI) are the top technologies of the Fourth Industrial Revolution that are powering fintech solutions, found a Mastercard study on the state of fintech in the Middle East and Turkey markets. The white paper titled “The...

Avaya, Startek partner to offer CX in a box

Kathy Gibson reports from Gitex – Small- and medium-sized enterprises (SMEs) will soon be able to choose from a bouquet of managed customer experience services. Startek, a global customer experience solutions and insights leader, today signed a memorandum of...

Early-stage entrepreneurial activity in SA surges 62%

Despite the difficult economic conditions South Africa has endured over the past two years we are seeing a surge in entrepreneurial activity, with many entrepreneurs reporting that they have identified new opportunities because of the pandemic. Yet the Global...
How to develop an Amazon-like culture of innovation

How to develop an Amazon-like culture of innovation

Kathy Gibson reports from Gitex – Innovation is key to survival in the fast-paced and disruptive world we live in, so companies have to develop a culture on innovation. “Anyone can innovate by accident,” says Paul Misener, vice-president: global...

Consumers want more transparency on how businesses handle their data

Cisco’s 2022 Consumer Privacy Survey, an annual global review of consumers’ perceptions and behaviours on data privacy, highlights the critical need for further transparency as consumers say their top priority is for organisations to be more transparent on...

The top 5 cybersecurity trends of 2022

Since the Covid-19 pandemic forced increased digitalisation, threat detections have increased exponentially, according to Trend Micro’s mid-year report on the latest developments and trends in cybersecurity. For many IT decision-makers, this rapid digitalisation...