Glencore transitions to renewable energy with Discovery Green

Discovery Green and Glencore have signed a 20-year renewable energy supply agreement which will see the replacement of the majority of the electricity consumption at four of Glencore’s major mining operations with renewable energy. Starting in 2027, Discovery Green...

BBI and Huawei boost SA connectivity

Broadband Infraco (BBI) and Huawei have launched an upgraded intelligent backbone network aimed at bringing high-capacity, affordable broadband to millions of South Africans. “We are bridging the digital divide on two fronts – closing the digital inequality gap...

NTT Data, AWS to deliver AI-powered contact centre solutions

NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for...
Lack of expertise dooms 95% of enterprise AI projects

Lack of expertise dooms 95% of enterprise AI projects

A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn’t technological limitations – it’s the critical shortage of expertise needed to...

Scale of investment in data centres is unprecedented

Data centres are expanding at record speed to meet the dual pressures of artificial intelligence (AI) workloads and sustainability demands, says GlobalData. With AI driving unprecedented growth in capacity, investment, and infrastructure scale operators must also...

Banking’s AI future: Five lessons from industry execs

AI is no longer a distant promise on the banking industry’s horizon – it’s a present-day imperative – and banks are rising to the moment, according to IDC, which forecasts the sector’s annual AI spending will reach nearly $67-billion globally by 2028, more...