Mar 31, 2022
Small and medium enterprises (SMBs), which represent two-thirds of global jobs and over half of global GDP, remain resilient and confident in the face of current challenges. They warn of rising costs and the need for more government support and better financing...
Mar 31, 2022
Customer experience (CX) Champions gain better returns from their CX tech investments than competitors by managing CX across the enterprise through cross-functional teams, clearly defined workflows, and extensive use of analytics and AI. This is according to a new...
Mar 31, 2022
Sustainability is at the top of corporate agendas worldwide, as environmental, social, and governance (ESG) goals have become major considerations in companies’ digital transformation programs. New research from Boston Consulting Group (BCG) shows that more than...
Mar 31, 2022
Chat technology has becoming critical for bolstering customer experience while driving revenue and growth for the businesses. This is among the findings of Clickatell’s new Chat Commerce Trends report, which reveals that 99% of customer service executives...
Mar 31, 2022
Data and analytics (D&A) leaders should embrace three imperatives when leveraging the top D&A trends for 2022 in their enterprise, according to Gartner. The three key areas are: Activate Dynamism and Diversity, Augment People and Decisions, and...
Mar 31, 2022
Microsoft has added Zulu to its Microsoft Azure Cognitive Services Translator, enabling text and documents to be translated to and from one of South Africa’s official languages across the entire Microsoft ecosystem of products and services. Zulu joins Swahili as...
