Apr 5, 2022
Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they needed additional information or confirmation, according to Gartner. This flawed approach to proactive customer service...
Apr 5, 2022
South Africa has launched its first national Green Finance Taxonomy through which investors, issuers, lenders and other financial sector participants can track, monitor, and demonstrate the credentials of their green activities in a more confident and efficient way. A...
Apr 5, 2022
According to a new research report from Berg Insight, the number of insurance telematics policies in force on the European market reached 16,1-million in Q4-2021. Growing at a compound annual growth rate (CAGR) of 21,5%, this number is expected to reach 35,1-million...
Apr 5, 2022
Case studies across Africa demonstrate the positive impact that access to even the most basic mobile technology can offer smallholder farmers. This underscores the importance of driving inclusive access to digital technology, especially mobile-based, to help the...
Apr 5, 2022
The short-term insurance industry is facing an increasingly critical customer when it comes to service delivery, meeting expectations, quality, value, and price. Customer loyalty is on the decline and short-term insurers are struggling to articulate their customer...
Apr 5, 2022
Looking to address issues around the safety of users of e-hailing applications, Uber has held a safety roundtable discussion with Gender-Based Violence (GBV) and safety experts. According to Kagiso Khaole, head of mobility operations for Sub-Saharan Africa at Uber and...
