Jan 25, 2022
Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organisations, according to Gartner. Service and support leaders should understand these three benefits in order to thoroughly develop and track...
Jan 25, 2022
AMD has announced new additions to the AMD Radeon PRO W6000 Series desktop and mobile workstation graphics lineup, designed to deliver exceptional performance, stability and reliability for professional users, including CAD designers, engineers and office knowledge...
Jan 25, 2022
The pandemic will continue to impact global and regional supply chains through 2022 due to factory shutdowns, transportation constraints, demand fluctuations, and supply constraints. These challenges place pressure on manufacturing, inventory availability, and...
Jan 24, 2022
In March 2020, the longest bull market in history turned bearish, with market sentiment swinging aggressively towards pessimism. While the global stock market recovered quickly, the South African economy found itself in a decided downturn, exacerbated by the...
Jan 24, 2022
Multiple factors have affected the retail environment, and largely changed the way that consumers shop. This is according to a new global consumer retail study from Intel and IHL Group that speaks to the changing retail experience while highlighting technologies that...
Jan 24, 2022
Only 14% of organisations have achieved a 360-degree view of the customer, according to Gartner. However, 82% of respondents said they still aspire to attain this goal in a Gartner survey of 402 marketing, IT and other enterprise leaders responsible for customer data...
