Better customer experience makes companies more profitable

Better customer experience makes companies more profitable

Companies that reimagine their entire business through the lens of experience outperform their industry peers by six times in year-on-year profitability. A large majority (77%) of CEOs said they will fundamentally change how their companies interact with customers as...

In Africa, smartphones grow, feature phones decline

Africa’s overall mobile phone market shipments declined 6% year on year (YoY) in Q3 2020, according to the latest insights from International Data Corporation (IDC). The newly-published Quarterly Global Mobile Phone Tracker shows that the decline stemmed mainly...

DDoS ‘tax’ adds to the attack burden

Distributed denial of service (DDoS) attacks do more than negatively affect businesses and their customers – they also take up quantities of internet bandwidth without paying for it. This means that the cost of this traffic falls on the shoulders of every...

Financial threats to be aware of in 2021

In 2021, many financial cybercriminals are likely to target bitcoin more often, while other cybercriminals will switch to transit cryptocurrencies when demanding payment from victims for enhanced privacy. On top of that, extortion practices will become even more...

SA fintech Ozow exceeds R1bn in November

Digital payments fintech Ozow has processed in excess of R1-billion in transactions in a month, for the first time in November 2020. This is thanks to a Black Friday surge where the single biggest transaction was more than R500 000 on a popular ecommerce site. After...

Data costs still hamper SMEs

Despite recent intervention from the Competition Commission, South Africa still has some of the most expensive mobile data rates on the continent. In fact, from lowest to highest data tariffs, Research ICT Africa’s Retail African Mobile Pricing (RAMP) Index...