AI-driven virtual agents drive customer satisfaction and savings

AI-driven virtual agents drive customer satisfaction and savings

As many organisations across the world look to digital tools to help address surges in customer inquiries due to the Covid-19 pandemic, a new IBM study reveals that 99% of respondents report an increase in customer satisfaction as a result of using AI-driven virtual...

Huawei void leaves opportunity for rivals in China

The smartphone market in mainland China declined 8% sequentially, and 15% annually, to 83-million units in the third quarter of 2020. Huawei, while still the leader, saw its volume decline in China for the first time, shipping only 34,2-million units during the...

Intel boosts AI portfolio with SigOpt acquisition

Intel has announced it is to acquire SigOpt, a San Francisco-based provider of a leading platform for the optimisation of artificial intelligence (AI) software models at scale. SigOpt’s AI software technologies deliver productivity and performance gains across...

The big US election ‘What if?’

With the hotly contested US elections looming on tomorrow (3 November), Daniel Kibel, co-founder of CM Trading, considers the economic effects that may follow. “With Biden’s narrow lead in current polls, this election could be anyone’s race at this...

Samsung snatches back smartphone top spot

The worldwide smartphone market showed signs of improvement in the third quarter of 2020 (3Q20) with shipments declining just 1,3% year over year, according to preliminary data from IDC’s Worldwide Quarterly Mobile Phone Tracker. In total, 353,6-million...

Crypto marketplace Paxful partners with Uhuru Wallet

In striving towards its goal of financial inclusion for all, global crypto marketplace, Paxful has added Uhuru Wallet as a payment method to its platform. The partnership, it adds, will help encompass its vision of helping the underbanked around the world to gain...