Oct 21, 2020
Microsoft aims to make Azure the platform and ecosystem of choice for the mission needs of the space community with its new Azure Space offering. According to Tom Keane, corporate vice-president: Azure Global at Microsoft, the space community is growing rapidly and...
Oct 21, 2020
Governments around the world lag their private sector counterparts in digital transformation, especially when it comes to delivering positive customer experience (CX). This is according to a new report from Forrester which shares insights to help governments...
Oct 21, 2020
Small and medium businesses (SMBs) continue to digitalise. This is one of the key findings from the Alibaba.com US B2B Small and Medium Business (SMB) Survey, according to which SMBs have accelerated their pivot to digital since January 2020. According to the survey...
Oct 21, 2020
Despite research showing an overall decrease in certain malware families and types in sub-Saharan Africa (SSA) in H1 2020 (36% decrease in South Africa, 26% decrease in Kenya and a 2,7% decrease in Nigeria), the human cyber threat remains rife. Africa is not immune to...
Oct 21, 2020
In his Economic Reconstruction and Recovery Plan of 15 October 2020, President Cyril Ramaphosa once again placed the emphasis on infrastructure development, job creation, energy security, debt reduction and the fight against corruption. By Nicolaas van Wyk, CEO of the...
Oct 21, 2020
Customer service and support leaders must transform their service experience with dynamic customer engagement (DCE) to enable personalised proactive conversations with customers, according to Gartner. However, most service organisations operate in a reactive manner,...
