Sep 18, 2025
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Sep 18, 2025
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Sep 18, 2025
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era – including machine customers, AI agents, decision intelligence, and programmable money....
Sep 18, 2025
South Africa was once hailed as a leader in tobacco control. From 1994 to 2009, sharp increases in excise taxes, combined with measures such as advertising bans and smoke-free legislation, reduced smoking rates, improved public health, and delivered strong revenue...
Sep 18, 2025
The Sun has become increasingly active since 2008, a new NASA study shows. Solar activity is known to fluctuate in cycles of 11 years, but there are longer-term variations that can last decades. Case in point: Since the 1980s, the amount of solar activity had been...
Sep 17, 2025
The future of AI in South Africa will define who holds power. This is according to Daniel Novitzkas, chairman of Specno, who adds: “Artificial intelligence has crossed a critical threshold. “For the first time in history, our tools are learning to improve themselves....
