Nov 19, 2020
With Black Friday around the corner, many businesses have adopted artificial intelligence (AI) to identify changing consumer trends and optimise sales. As businesses race to adopt this new technology, their ability to use it ethically – and in ways that generate...
Nov 19, 2020
External attacks on companies result in the most expensive cyber insurance losses but it is employee mistakes and technical problems that are the most frequent generator of claims by number. This is according to a new report from Allianz Global Corporate &...
Nov 19, 2020
Decades after emerging from under IT’s wing, the cybersecurity profession has matured. Armed with the insight and foresight that only experience can provide; cybersecurity stands at a pivotal point for the industry,organisations and people it serves. Against the...
Nov 19, 2020
Ransomware and fast-changing attacker behaviours, from advanced to entry level, will shape the threat landscape and IT security in 2021. The Sophos 2021 Threat Report, written by SophosLabs security researchers, as well as Sophos’ threat hunters, rapid...
Nov 19, 2020
Despite increased investments in a range of digital self-service capabilities, customer service and support (CSS) leaders continue to struggle with three failure pointsâ with self-service containment. According to Gartner, these failure points include external search,...
Nov 19, 2020
Worldwide shipments of hardcopy peripherals (HCP) increased for the first time since the second quarter of 2018, growing 8,6% year over year to nearly 26,2-million units in the third quarter of 2020 (3Q20). According to the International Data Corporation (IDC)...
