Jul 17, 2020
During times of crisis, such as Covid-19, there are 10 digital and self-service tactics customer service and support leaders can implement to quickly lower operating costs, improve effectiveness and reduce contact volume and expenses, according to Gartner. “In a...
Jul 17, 2020
The DG Murray Trust has launched a court application to compel mobile network operator MTN to zero-rate the local educational websites of public benefit organisations that have been officially approved, but not actioned. According to a 2016 survey conducted by the...
Jul 17, 2020
Management and staff at three further airports that will reopen for business travel from next Tuesday are fully prepared. Senzeni Ndebele, spokesperson for Airports Company South Africa, says that reconnecting regional centres through air links is an essential element...
Jul 17, 2020
An analysis by the IHS Markit Hydrogen and Renewable Gas Forum finds that, by 2030 the production of hydrogen fuel by “splitting” water–which can be carbon-free provided the electricity used in the process is produced by renewables–could become...
Jul 17, 2020
The first images from ESA/NASA’s Solar Orbiter are now available to the public, including the closest pictures ever taken of the Sun. Solar Orbiter is an international collaboration between the European Space Agency, or ESA, and NASA, to study our closest star, the...
Jul 16, 2020
Artificial intelligence (AI) will separate winning banks from losers, say 77% of banking executives surveyed during the Covid-19 pandemic. They believe Covid-19 will intensify the use of AI, making effective governance more urgent, according to an Economist...
