May 27, 2020
As technology drives customer expectations to new heights, marketers in South Africa have emerged as not just messengers, but engagers who foster meaningful customer relationships well beyond the first purchase. This is one of the findings from the sixth edition of...
May 26, 2020
The South African cellular network industry has improved in the customer satisfaction stakes, but there’s not much to choose between them, and customers have pretty low expectations. According to the latest South African Customer Satisfaction Index (SA-csi) for...
May 26, 2020
Global shipments of devices (PCs, tablets and mobile phones) are on pace to decline 13,6% in 2020, totaling $1,9-billion units, according to the latest forecast from Gartner. “The forecasted decline in the PC market in particular could have been much...
May 26, 2020
New data on cybercriminal operations and patterns for buying and selling goods and services in the underground show that trust has eroded among criminal interactions, causing a switch to e-commerce platforms and communication using Discord, both of which increase user...
May 26, 2020
Investments in supporting successful transitions from school and university directly to entrepreneurship could unlock significant employment gains in Africa. This is according to a new research paper from the Anzisha Prize, which has worked with very young African...
May 26, 2020
Lockdown has had a positive effect on vehicle crime and road-related incidents mainly due to the 74% decline in vehicle usage and the heightened visibility of police. As expected, according to statistics from MiX Telematics, the restriction on public movement and...
