Customer services technology trends for 2020

A recent survey of nearly 250 customer service and support leaders across the globe revealed five emerging trends in technology adoption and where service organisations are getting the most return on investments (ROI) today, according to Gartner. “Technology...

MTN fights back against battery theft syndicates

MTN reports that it is continuing to make inroads in the fight against battery theft at base stations. Seven individuals have been arrested, a total of 55 batteries were recovered, and four vehicles with tools were confiscated in a series of operations across the...

What Africans are searching for on coronavirus

The novel coronavirus Covid-19 has arrived in Africa, with Algeria, Egypt, Senegal, Morocco, Nigeria and Tunisia confirming cases of the disease. The top questions Africans are asking Google around Coronavirus in Kenya, Nigeria and South Africa are as follows: Kenya:...

Massive markups as Covid-19 panic buying starts

While there haven’t been any reported cases of the Corona-virus in South Africa, entrepreneurial locals are already selling masks and “survival kits” online at higher than average prices. According to Marketing Manager Estelle Nagel, the surgical...
Pay on demand drives digital, financial inclusion in Africa

Pay on demand drives digital, financial inclusion in Africa

Giving people the ability to pay only for what they use, as they need it, can lift millions of people across Africa out of poverty and make prosperity possible. A white paper from Mastercard titled “Pay on Demand: The Digital Path to Financial Inclusion”,...

Standard Bank moves core SAP cloud to Azure

Standard Bank South Africa is moving its core SAP Cloud Platform services to Microsoft Azure. The move aims to significantly improve the experience customers have with the bank, while enabling it to introduce new solutions to market more efficiently Sabelo Nkwanyana,...