New business models key for SA’s digital transformation

Only 11% of organisations are highly satisfied with those in charge of spearheading digital transformation, despite the fact that almost three-quarters of them are already underway on their journey. This is among the findings from NTT’s 2019 Digital Means...

CX tech spend to hit $641bn

Worldwide spending on customer experience (CX) technologies will total $508-billion in 2019, an increase of 7,9% over 2018. According to the inaugural Worldwide Semiannual Customer Experience Spending Guide from International Data Corporation (IDC), as companies focus...

Wearable tech set to be a $54bn industry

The wearable tech industry was worth nearly $23-billion in 2018 and is forecast to grow at a compound annual growth rate (CAGR) of 19% to reach $54-billion by 2023, according to GlobalData. The company’s latest report: “Wearable Tech – Thematic...

More women needed in corporate leadership

Worldwide, gender equality continues to remain a focus area for many organisations as the awareness around the gender pay gap gains momentum. There is consensus regarding the need to transform boards and companies to bridge the gender pay gap, both from a...

TV White Spaces pilot expands African connectivity

The US Trade and Development Agency has awarded a grant to South Africa’s Wireless Access Providers Association (WAPA) for a pilot project that will help improve internet access for rural and semi-rural areas in South Africa through the use of American TV white...

Chinese smartphone shipments drop 6%

According to preliminary figures in the IDC Quarterly Mobile Phone Tracker, smartphone shipments in China stood at 98-million units in the second quarter of 2019, down 6% from the same period last year. This was better than expectations of an 9% contraction. “In...