May 3, 2019
Better customer experience (CX), which leads to improved customer satisfaction, loyalty and advocacy, is a goal across many organisations. A good understanding of customers is the first step toward an excellent customer experience, and leveraging artificial...
May 2, 2019
Globally, leading insurance companies are embracing the future and capitalising on technological advancement and innovation much faster than other industries. Concerns about technological change and other digital disruptive elements have eased amongst insurance...
May 2, 2019
Cell C is urging corporate South Africa to get on board its Take a Girl Child to Work initiatives. The project is one of South Africa’s largest collaborative acts of volunteerism, with more than 550 organisations to host girl learners aged 13-18 in their...
May 2, 2019
By 2021, only one-quarter of midsize and large organisations will successfully target new ways of working in 80% of their initiatives, according to Gartner. New ways of working include distributed decision making, virtual and remote work, and redesigned physical...
May 2, 2019
Around the world, more people are unhappy with the state of democracy in their countries than are content, a new Pew Research Centre survey finds. Across 27 countries polled, a median of 51% are dissatisfied with how democracy is working in their country; just 45% are...
May 2, 2019
The fourth industrial revolution, dubbed Industry 4.0, holds a promise in addressing the inefficiencies in traditional manufacturing by the application of disruptive technologies, according to GlobalData. Industry 4.0 is simply the next phase in the digital...
