Digital channels take over customer experience

More than one in every five South Africans (23%) believes you don’t need customer service representatives anymore and that all customer service should be done online. The results of a study of 2 000 consumers in South Africa, published by Verint Systems, with...

First virtual school launched in SA

A learning environment that combines the art and science of learning with technology is now available in South Africa to parents who are looking for an alternative schooling system for their children. Registrations for Think Digital College’s 2017 academic...

Quarter of WiFi hotspots waiting to be hacked

After analysing information on more than 31-million WiFi hotspots around the world, Kaspersky Lab has found that every fourth (28%) is unsecured and poses a risk to users’ personal data. That means all the traffic transmitted over those networks, including...

Digital channels can help banks improve engagement

Mobile banking customers would like to see their apps geared more towards a security tool. This is one of the findings from a new IDC Financial Insights Perspective tht analyses the results of an online survey of UK consumers of retail banking services, high-street...

Things to remember when buying online

Black Friday and Cyber Monday spread to South Africa and parts of Africa about three years ago and have quickly become a local tradition with retailers and consumers taking full advantage of this promotional sales event. The promotional sales hype this weekend is the...

Technology improves NGO productivity

A massive 98% of NGOs in South Africa believe that technology is essential to their day-to-day operations. This is according to a recent survey conducted by Microsoft, which polled NGO’s across the region. The research also found that NGOs that have adopted...