New CX tech often doesn’t give desired results

Customer service leaders who are  effective at  vendor and product evaluation activities saw only a 50% increase in the likelihood that they’d achieve their technology goals , according to a survey by Gartner. By contrast, leaders who are effective at organisational...

Europe sets up deep-space optical communication link

The European Space Agency (ESA) has marked a historic milestone by establishing the first time ever optical communication link with a European Ground Segment with a spacecraft in deep space. The link was made with the transmitting and receiving optical ground stations...

Final call for 2025 SAVCA Industry Award nominations

For the seventh consecutive time, the Southern African Venture Capital and Private Equity Association (SAVCA) is set to the transformative power of private capital. The 2025 SAVCA Industry Awards on 7 November will once again set the benchmark for the best in local...

How SMEs can weather tariffs

The confirmation that South Africa will from next month be hit by a 30% export tariff by the US should motivate small business owners to invest in their competitive advantage, and urgently scrutinise their internal operations for efficiencies. This is a significant...

Nvidia’s historic $4trn market cap highlights AI’s key role

Nvidia briefly became the first publicly-traded company in history to reach a market capitalisation of $4-trillion yesterday (9 July), outpacing tech giants Apple and Microsoft, and marking a pivotal moment in the global AI landscape. This milestone underscores Wall...
Deepfake fraud losses creep towards $1bn

Deepfake fraud losses creep towards $1bn

The first half of 2025 had almost four times as many deepfake incidents (a total of 580 incidents) as the entire year of 2024 – and losses from deepfake-related fraud reached $410-million, according to a new report from Surfshark. Since 2019, deepfake technology...