Technology can boost customer experience

Rather than obsessing about driving efficiencies, savvy business leaders will look to emerging technologies to find new revenue streams and, more importantly, covert normally fickle customers into loyal supporters. As the age of digital business becomes pervasive,...

What are the hot wearable trends?

Sales of wearables will increase from 275-million units in 2016 to 477-million units in 2020, representing a $61,7-billion revenue opportunity. Roberta Cozza, research director at Gartner, discusses her top 10 picks for wearable technologies ahead of the Gartner...

CWU eyes action at MTN, Telkom

MTN’s decision to outsource its call centre has met with resistance from the Communication Workers Union (CWU). The company announced yesterday that it will outsource some of its call centre facilities in a bid to optimise its operations and enhance customer...

Vodacom’s BEE scheme lists on the JSE

YeboYethu, Vodacom’s BEE scheme, was listed on the Empowerment Segment in the telecommunications sector of the JSE’s main board. YeboYethu was incorporated in 2008 to hold a direct investment in Vodacom SA. YeboYethu is the third company to list on the...

Made-in-SA cardless transaction system debuts

A new cardless transaction system, which uses biometric data to verify the customer, has been developed in South Africa by software technology firm Wongeta. Founded by software engineer Tshepho Lebelo, Wongeta specialises in cloud and real-time business software...

The risks concealed in popular apps

For the modern users, the whole world is on their smartphone: they speed-date online with Tinder, book an overseas pad by using Airbnb, and even try to get pregnant with the help of such popular fertility apps as Glow. In fact, users have become so accustomed to...