CRM set to grow as customers want more

The B2B technology market, focusing on CRM, is expected to grow to $33-billion by 2017 – but companies have a long way to go to make their customers happy. These are among the findings from a report drawn from Forrester’s new B2B Customer Experience Index...

SAP makes ICT waves in Rwanda

SAP has concluded two significant Rwandan initiatives in alignment with the country’s focused ICT and youth skills development goals. This follows the kick-off of Africa Code Week (ACW) 2016 at the World Economic Forum held in Kigali in May this year. As part of...

Monitor network traffic as Olympics get underway

A vast majority of companies – 85% – are likely to more closely monitor the performance of their applications and networks, including WiFi, specifically because of potential strain due to employees accessing Olympic content, with 42% of these same...

What does the future hold for municipal WiFi?

In the lead up to the 2016 Municipal Elections, terms such as “free WiFi” and broadband access have very much become part of the politician’s lexicon. BMI-TechKnowledge’s recently-published report “Public and Commercial WiFi in South...

New models needed to redesign payments

In a game-changing session at the recent Payments Association of South Africa (PASA) International Payments Conference 2016, BankservAfrica’s new CEO Chris Hamilton outlined the revolutions underway in global payments infrastructure – and the necessity of...

Travelers’ money is safer than their data

Business travelers are more likely to be mugged of valuable private and corporate data than of their travel money, and yet their indiscriminate behaviour while online, particularly among senior executives, is playing into the hands of cybercriminals. A Kaspersky Lab...