Good data drives better revenues

Providing customer-facing financial services employees with better access to data leads to more revenue, reduced customer churn, and increased customer satisfaction, according to the findings of a global study by WSJ Insights, sponsored by Qlik. According to the...

Poor customer service costs money

Customers’ expectations and demands are rapidly changing and studies reveal that companies are losing customers as they demand more human interface. According to Accenture Strategy’s Global Consumer Pulse Research, 76% of South African consumers prefer dealing with...

‘No cloud’ policies are a thing of the past

By 2020, a corporate “no-cloud” policy will be as rare as a “no-internet” policy is today, according to Gartner. Cloud-first, and even cloud-only, is replacing the defensive no-cloud stance that dominated many large providers in recent years....

13% of SA users cover their webcams

To protect their privacy, paranoid users are turning to a multitude of methods to keep their personal data away from prying eyes in the online world, including hiding their computers. Yet multiple research studies from Kaspersky Lab shows that not enough users are...

Solid growth for converged systems

According to the International Data Corporation (IDC) Worldwide Quarterly Converged Systems Tracker, the worldwide converged systems market increased revenue 11% year over year to $2,5-billion during the first quarter of 2016 (1Q16). The market generated 1 367...

NMMU duo flies SA flag at Imagine Cup

Innovation, particularly technological innovation, plays a key role in the modern operating environment for organisations of all sizes, by enabling disruptive startups to compete more effectively against established market players for instance. It is therefore key...