May 26, 2016
Seedstars World, the global seed-stage startup competition for emerging markets and fast-growing startup scenes, is kicking off its tour this week in Cape Town. The event will take place at Workshop 17 tomorrow (27 May) with the startups to pitch to a panel of judges....
May 25, 2016
Kathy Gibson reports from Huawei MEA Service Summit in Cape Town – Business today is about transforming what we do daily, and organisations in every industry have to undergo digital transformation if they want to thrive in the future. Telecommunications...
May 25, 2016
Kathy Gibson reports from Huawei MEA Service Summit in Cape Town – There can be no doubt that telecommunications is going through a period of major change as telcos continue to experience lower revenues. “At the same time there is massive growth in the...
May 25, 2016
Kathy Gibson reports from Huawei MEA Service Summit in Cape Town – Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much...
May 25, 2016
Kathy Gibson reports from Huawei MEA Service Summit in Cape Town – A service operation centre has helped Hong Kong Telecom (HKT) in its customer experience transformation. Derek Chen, from HKT, points out that Hong Kong has been deregulated for the last 20...
May 25, 2016
Kathy Gibson reports from Huawei MEA Service Summit in Cape Town – Telecommunications operators are under pressure to transform to digital businesses – and it’s no small challenge. New technologies and services like virtual reality, Internet of...
