Oct 6, 2025
NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for...
Oct 6, 2025
A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn’t technological limitations – it’s the critical shortage of expertise needed to...
Oct 6, 2025
Data centres are expanding at record speed to meet the dual pressures of artificial intelligence (AI) workloads and sustainability demands, says GlobalData. With AI driving unprecedented growth in capacity, investment, and infrastructure scale operators must also...
Oct 6, 2025
AI is no longer a distant promise on the banking industry’s horizon – it’s a present-day imperative – and banks are rising to the moment, according to IDC, which forecasts the sector’s annual AI spending will reach nearly $67-billion globally by 2028, more...
Oct 6, 2025
An international team of astronomers, including one from the University of Cape Town (UCT), has spotted a very rare sight in the early Universe: a galaxy that appears as an “Einstein Cross” – four bright images arranged like a cross, with an extra fifth image shining...
Oct 6, 2025
A new report by the University of Cape Town’s Liberty Institute of Strategic Marketing has revealed that South African graduates find the transition to adulthood more challenging than ever. The research – The First 100 Paychecks – says that more than 80% of surveyed...
