Fast-growing economies lead contact trends

Jul 3, 2015

Consumers in fast-growing economies are setting the standard for customer contact, leading the way in expecting to communicate with organisations in a number of different ways, and to switch between communications channels as their conversation progresses. These...

Managers unready for Windows Server 2003 end

Jul 3, 2015

Almost a third of IT professionals have yet to begin their migration strategies for the Windows Server 2003, which comes to the end of its life on 14 July 2015.This is one of the findings from a survey conducted by power management company Eaton, and comes despite the...

Forum aims to make SA Connect a reality

Jul 3, 2015

The first of three collaborative discussion events on 15 July will bring together South Africa’s Internet providers, government and the regulator to find ways to bring about the ambitious South Africa Connect broadband roll-out goals. Launched in 2014 and hosted by the Wireless Access Providers’ Association (WAPA), the Future Wireless Technologies Forum is a series of collaborative discussions, three of which are planned for 2015.

Foreign services not always cheaper

Jul 3, 2015

The provision of foreign online services to businesses and other consumers is not always the cheapest option. “In the digital space there is a perception among consumers that the provision of certain electronic services is cheaper when purchased from foreign service...

Winners of the African EduWeek Awards

Jul 3, 2015

One on One Community Based Programmes, the SpellAfrica Initiative from Nigeria and technology company Edit Microsystems are just some of the winners announced at the inaugural African EduWeek Awards. The awards showcased the most innovative and life-changing projects,...

Retail banks get serious about digitisation

Jul 3, 2015

Retail banks in the US will spend nearly $16,6-billion on hardware, software, services and internal IT staff in order to develop and implement digital transformation initiatives in 2015. This spending on digital transformation will grow at an average CAGR of 10,4%...