Africa has never looked better
Africa is on the up-and-up. According to Louise Robinson, sales director at CG Consulting, Africa has the necessary elements to be a dominant, global, economic region. The continent’s economy is the fastest growing, and it will soon boast the world’s biggest workforce...Digital key to hospitality’s future
South Africa’s leading hotels are expected to digitally change the way in which guests can check in to hotels in the near future. New programmes and technologies will help speed up – or do away with – the check-in process, says PwC’s Hospitality &...Gap between customer, employee experience
Providing a consistent experience across multiple engagement channels is a key focus for companies. It is also a way to ensure that employees, business partners and suppliers have a unified view of interactions. Customer experience has been the most visible and important “experience” initiative to date. According to the International Data Corporation (IDC) 2015 Experiences survey, 81% of respondents use customer satisfaction surveys to measure the customer experience with their company.