Iran is learning cyber-warfare from the US
The US National Security Agency believes that the US’ cyber-attacks against Iran may have helped to raise Iran’s cyber-warfare capability. A report from “The Intercept” cites a secret document from the National Security Agency that warns of Iran studying and...
IBM: Millennials not lazy, selfish
Everything you thought you knew about Millennials could be wrong. A new IBM study reveals much of the hype about Millennial employees simply isn’t true. They aren’t the “lazy, entitled, selfish and shallow” workers that many believe them to be. The results of the global, multigenerational study, Myths, Exaggerations and Uncomfortable Truths, found that the fundamental distinction between Millennials and older employees is their digital proficiency, which comes from growing up immersed in a digital world.
Wipro invests R3,8m in skills development
Wipro has announced an investment of R3,8-million towards skills development and job creation in South Africa.
This investment will be utilised for local hiring and skills development. Wipro plans to hire 55 science and technology graduates, fresh out of university, for its operations in South Africa over the course of the next six months. Graduates will be shortlisted basis academic performance, tests and interviews.
2015 is the year of customer obsession
Becoming customer-obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. To be truly competitive today, companies have to become “customer obsessed”, contact centre experts say. Enhancing customer experience is one of the top five trends in the contact centre industry this year, and new strategies and technologies must be harnessed to ensure that customer expectations are met and exceeded.