Jun 11, 2014
The emergence of innovative new solutions such as video banking are not only set to change the way clients interact with their banks, but also enhance in-branch experience enabled through a choice of channels. With more than one-fifth of consumers using video banking...
Jun 11, 2014
Saphila 2014 – Mobile technology is one of the fastest changing technologies out there. Although it is difficult to predict what will happen in the next two to three years, one thing is certain: the number of mobile devices is increasing and mobile technology is...
Jun 11, 2014
More South African exporting businesses report growth in revenues or profits than companies focusing on solely domestic trade, finds the latest survey by Regus. For the third year running, exporting firms confirm they have an advantage with 42% reporting profit growth...
Jun 10, 2014
Kathy Gibson at Saphila 2014 – South Africa’s banks are well known for their forward-thinking and pioneering application of technology, having been among the first in the world to adopt most modern banking systems. The downside of this is that most banks are now...
Jun 10, 2014
Customers value good service, and want to receive it via a phone call with a contact centre agent. This is according to findings from Interactive Intelligence Group’s second annual Global Customer Service Survey. The survey, which was administered by independent...
Jun 10, 2014
Kathy Gibson at Saphila 2014 – Mobility has come of age and organisations around the world have recognised the importance of giving their people access to corporate applications and data wherever they are, in a format that makes sense for the environment. As the...
