Apr 28, 2026
Eighty-five percent of customer service and support leaders are expanding human agent responsibilities as AI reduces contact volume and shifts work toward higher-value tasks, according to a survey by Gartner. Just 31% have implemented, or are planning, frontline...
Apr 28, 2026
The latest Commodity Trade Observer report on low-voltage cable imports from March 2024 to February 2026 indicates that low-voltage cable imports have jumped 18% year-on-year to 19,27-million kilograms. Average prices have fallen sharply from R161/kg to R129/kg...
Apr 24, 2026
The Airlines Association of Southern Africa (AASA) notes with grave concern the lack of clarity around the availability of jet fuel across the Southern Africa Development Community (SADC) region, beyond next month (May 2026). An open letter from Aaron Munetsi, CEO of...
Apr 24, 2026
The era of corporate stability is over and this is why the most important C-suite appointment companies can make in 2026 is a full-time and continually proactive chief restructuring officer (CRO) in charge of a CRO office. A new Global CRO Study 2026, authored by the...
Apr 24, 2026
Eighty percent of CEOs expect AI to force a high to medium degree of change to their operational capabilities, shifting the focus from digital business to autonomous business, according to a survey from Gartner. “Autonomous business is a strategy where self-learning...
Apr 24, 2026
As economic volatility, climate risk, and geopolitical shifts continue to reshape the global business environment, South African organisations are under pressure to make critical decisions amid persistent uncertainty. New analysis from PwC highlights how quantum...
