Survey: SaaS customer support lacking

According to a global research from the Enterprise Strategy Group (ESG), businesses increasingly value software as a service (SaaS) applications, but many enterprises are facing significant customer support challenges with their SaaS vendors, leading to low customer...

Defining process in process management

What is meant by business process, process improvement and process management?  Business processes are collections of cross-functional activities that are the only way any organisation can exchange value with customers and other stakeholders. Business processes are...

CA now VCE certified

CA Southern Africa has announced that 25 of CA Technologies’ software offerings are now certified by VCE to run on Vblock Systems, demonstrating the company’s ongoing commitment to supporting converged infrastructure platforms. The 13 new certified offerings include...

Pastel enters personal finance market

Pastel My Money, an online personal finance management tool, is now available to everyone with Web access. Powered by Pastel, South Africa’s leading developer of accounting and business software, My Money promises to make personal finance management a breeze....

New PPPM tools from TPG Africa

The local project, program and project portfolio management (PPPM) solutions provider TPG Africa, formerly UMT Consulting SA, has introduced a range of freshly designed specialised enterprise PPPM solutions and services. TPG Africa has also developed a unique and...