On-premise versus the cloud
The cloud is currently one of the biggest buzzwords in the IT space, and is also the topic of many business discussions around the contact centre, says Pippa Wilson, manager: Cloud Solutions for Jasco Enterprise, The Jasco Group. The benefits of moving to the cloud...Cloud on Demand launches CyberEdge
Cloud On Demand, local cloud vendor and hybrid cloud enablement partner, is pleased to announce the launch of CyberEdge, the latest in cyber liability insurance for its cloud partners and resellers. CyberEdge is designed to assist Cloud On Demand’s partners better...AGS Solar retains customers with Sage CRM
Cape Town-based AGS Solar has implemented Sage CRM to support its growth and extend its leadership of the market. The company selected AWCape to supply, design and implement the solution in a hosted virtual server environment. A member of the 30-year old Saban group...Local cloud providers boost outsourcing
The call centre has evolved from a “transactional” department into a multi-faceted, social hub of customer service excellence and become a true differentiator for the wise business. As customer service requirements have shifted and evolved over the years,...Alcatel-Lucent brings IP routing to cloud
Alcatel-Lucent is delivering the industry’s most complete IP edge routing software portfolio built to meet the demands of any carrier cloud environment.