Local cloud providers boost outsourcing
The call centre has evolved from a “transactional” department into a multi-faceted, social hub of customer service excellence and become a true differentiator for the wise business. As customer service requirements have shifted and evolved over the years,...Alcatel-Lucent brings IP routing to cloud
Alcatel-Lucent is delivering the industry’s most complete IP edge routing software portfolio built to meet the demands of any carrier cloud environment.