Aug 4, 2025
Capitec has unveiled major client service advancements by implementing in-app calling via Amazon Connect, a cutting-edge cloud-based contact centre solution. The rollout of in-app calling through Amazon Connect has already delivered a 30% reduction in call handling...
Jun 10, 2025
Many businesses have operations in South Africa and the UK; however, communication costs can quickly get out of hand and even become prohibitive if multinational businesses do not have a solution to comply with local, in-country call rates, explains Telviva Chief...
Jun 9, 2025
In the first major industry awards event of 2025, CCI scooped the award for Best Contact Centre at the CCMG National Contact Centre Awards, held recently in Johannesburg. CCMG, the Contact Centre Management Group, is the professional body in the contact centre...
Jun 2, 2025
Sustainable IT solutions provider Qrent has introduced targeted solutions for the BPO industry. Its agile, on‑demand IT provisioning enables call centres to scale their IT infrastructure up or down in alignment with fluctuating demand. In response to mounting pressure...
May 27, 2025
In an era where customers expect instant and accurate support, many contact centres still struggle with outdated manual processes that slow response times and increase errors. Retro Rabbit has launched Call Centre AI, a cutting-edge solution that automates critical...
May 5, 2025
Two South African technology company, Saigen and Callbi, are to enable a seamless switch between languages mid-conversation across South Africa’s most commonly spoken languages, including isiZulu, Sesotho, Setswana, Afrikaans and English. For South African businesses...
