Aug 21, 2024
Vodacom Business, in partnership with Anani Technologies and Unisa, has launched a call centre designed to respond to the country’s severe unemployment crisis. Through this partnership, much-needed jobs are being created, uplifting families and communities while...
Aug 6, 2024
Telviva has been awarded ‘Best Enterprise Contact Centre Platform’ at the 2024 CEM Africa Awards for its Managed Contact Centre as a Service, offering businesses a seamless and efficient way to manage their customer interactions across multiple...
Mar 15, 2024
The introduction of AI-powered virtual agents is not expected to impact the number of jobs in South Africa’s business process outsourcing (BPO) industry. In fact, industry players believe that AI will only bolster the strengths that have earned the country its...
Mar 13, 2024
Vertiv has unveiled a new tool designed to transform and simplify the configuration of prefabricated modular (PFM) data centres. Available now in Europe, Middle East and Africa (EMEA), the Vertiv Modular Designer Lite is a user-friendly, web-based application aimed at...
Dec 4, 2023
Cape Town-based conversational automation specialist Clevva has recently boosted its virtual agents generative AI (GenAI) technology. This allows the virtual agents to have targeted sales, support and service conversations that not only feel human, but get the job...
Nov 14, 2023
CCI South Africa, with partner organisation impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO industry at the BPESA GBA Alchemy Awards 2023. CCI South Africa clinched two major wins at the prestigious awards,...
