Clickatell launches Chat Desk

Clickatell has launched Chat Desk, a digital contact centre solution that helps agents resolve customer queries and obtain customer insights in real-time using chat channels for live agent support. The solution addresses the growing consumer demand for easy and...

Genesys Cloud now on AWS Markerplace

Genesys Cloud is now available in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors. With the availability of Genesys Cloud in AWS Marketplace, customers can benefit from simplified sourcing and contracting as...

AI and robotics: the future of call centres

With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. This is where innovative technologies such as artificial intelligence (AI) and robotic process...

Lufthansa InTouch bullish about SA’s BPO prospects

Lufthansa InTouch, the customer service network of the Lufthansa Group, has marked a 20-year milestone in South Africa. Acting as a central touchpoint between airlines, passengers and aviation businesses, the Cape Town office was one of the first international...

Dell Technologies unveils servers, data centre solutions

Dell Technologies is introducing a portfolio of all-new Dell EMC PowerEdge servers, new Ready Solutions for High-Performance Computing (HPC), and simplified management integrations with leading software and public cloud providers, all designed to address the demands...