2018: calling in the debts

Wynand Smit, CEO of Inovo, writes that companies find themselves in the unenviable position of having to recoup debts owed to them by consumers to maintain profitability, and this is likely to increase in 2018. Collecting debts can be managed in two ways: the first...

Talksure has the best sales manager

Sunjveer Panday, sales manager of South African financial services provider Talksure, walked away with the title of Best Sales Manager at the 2017 Top Ranking Performers Global Awards. Sunjveer received gold at the 2017 EMEA (European, Middle-Eastern, and African)...

Nedbank Insurance introduces chatbot

In line with its brand promise to enable its clients to See Money Differently, Nedbank has prioritised innovation as a vital cornerstone on which it delivers value to its clients. The bank is especially committed to leveraging digital innovation as a means of...

1Life launches Chat Bot for Facebook

1Life has launched its 1Life Chat Bot, named Emily — a first of its kind for the long-term insurance industry. Emily will offer consumers the convenience of sourcing instant life insurance quotes using popular social media platform — Facebook —...

DSG wins at 2017 BPESA Contact Centre Awards

On-demand customer experience and digital solutions company, DSG, has celebrated adding yet another contact centre award to its pedigree, having won The Best Technology Innovation and Best Use of Social Media in a Contact Centre and being nominated second for Best...

Aspect Software launches Via Workforce Management

Aspect Software has announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce management solution. Aspect Via, the company’s Customer Engagement Centre (CEC) and the backbone of Aspect’s cloud portfolio, is a complete set of customer...