Compliant call recording unlocks business benefits

While almost everyone has heard the phrase: “This call may be recorded for quality control purposes,” while waiting to speak to a business service representative or call centre operator, businesses are starting to appreciate that the effective and...

Sector innovation creates work from home call centre jobs

No single organisation – whether government, corporate or civil society – can solve South Africa’s unemployment crisis alone. With nearly two-thirds (63,2%) of the country’s young people not in work or education, a co-ordinated effort is...

TransUnion opens global capability centre

TransUnion has announced the opening of a new Global Capability Centre in South Africa to provide support to clients around the world, creating numerous new jobs in the process. The new virtual centre, which will be headed by veteran business process outsourcing (BPO)...

Clickatell launches Chat Desk

Clickatell has launched Chat Desk, a digital contact centre solution that helps agents resolve customer queries and obtain customer insights in real-time using chat channels for live agent support. The solution addresses the growing consumer demand for easy and...

Genesys Cloud now on AWS Markerplace

Genesys Cloud is now available in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors. With the availability of Genesys Cloud in AWS Marketplace, customers can benefit from simplified sourcing and contracting as...