Sep 28, 2026
Frontline voice work has some of the highest churn of any job globally, but South Africa’s growing pipeline of young, first-time workers don’t need to face that reality the same way – or with the same mental health burdens. By Bruce Von Maltitz, CEO of 1Stream South...
Sep 3, 2026
Companies in regulated sectors have long held call recording as a grudge purchase rather than a strategic asset. Whether the requirement comes from POPIA, FICA, or FAIS, or internal governance requirements, companies have to record their calls, store them securely,...
Aug 4, 2025
Capitec has unveiled major client service advancements by implementing in-app calling via Amazon Connect, a cutting-edge cloud-based contact centre solution. The rollout of in-app calling through Amazon Connect has already delivered a 30% reduction in call handling...
Jun 10, 2025
Many businesses have operations in South Africa and the UK; however, communication costs can quickly get out of hand and even become prohibitive if multinational businesses do not have a solution to comply with local, in-country call rates, explains Telviva Chief...
Jun 9, 2025
In the first major industry awards event of 2025, CCI scooped the award for Best Contact Centre at the CCMG National Contact Centre Awards, held recently in Johannesburg. CCMG, the Contact Centre Management Group, is the professional body in the contact centre...
Jun 2, 2025
Sustainable IT solutions provider Qrent has introduced targeted solutions for the BPO industry. Its agile, on‑demand IT provisioning enables call centres to scale their IT infrastructure up or down in alignment with fluctuating demand. In response to mounting pressure...
