Apr 9, 2014
Leading store card and credit card provider SAV Credit has chosen Aspect Workforce Management (WFM) version 8.0 for its new Leeds-based contact centre. Aspect Software’s technology will enable SAV Credit to effectively manage its agents for improved efficiency and...
Apr 9, 2014
Genesys has announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company. With the Solariat acquisition, Genesys is further extending its social media engagement capabilities to help organisations deliver...
Apr 2, 2014
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning cloud solutions, has announced the launch of Aspect Proactive Engagement Suite, an SaaS-based advanced suite of...
Mar 25, 2014
Aspect Software has announced Trupanion, a leading provider of medical insurance for pets, implemented Aspect’s full suite of customer contact and workforce optimisation solutions in Aspect’s fully-hosted cloud environment. The solution helps the company deliver on...
Mar 13, 2014
Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Centre Style contest. The contest is open to businesses of any size worldwide looking for a...
Mar 13, 2014
There are many companies that long for the days where landlines were still the norm, particularly when it comes to debt collecting. Because landlines were analogue and geographic in nature, which meant that callers had no idea who has ringing and whoever was calling...
