Jul 9, 2014
Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report. The Gartner report,...
Jul 3, 2014
Aspect Software and ComSys have announced a joint solution focusing on contact centres. The ComSys solution seamlessly integrates Aspect Unified IP and leading CRM solutions such as Siebel, PeopleSoft, Salesforce and SAP. The joint solution will enable contact centres...
Jun 25, 2014
Contact centres that opted for hosted technology solutions five years ago have saved 35% compared to those who keep everything in-house, says Jed Hewson of 1Stream. “The most successful contact centres keep their focus on people, not technology,” says Hewson. “The...
Jun 24, 2014
India is no longer the epicentre of business process outsourcing (BPO) and call centres, with the retrenchment of 300 or more people, with one month’s notice, now becoming a more familiar occurrence. This is according to Andrew van Niekerk, a director of Teleforge...
Jun 17, 2014
Genesys has announced at G-Force London that Vodafone Germany, Groupama Rhône-Alpes Auvergne and DNB Bank are the Europe, Middle East and Africa (EMEA) Region winners of its ninth annual Customer Innovation Awards. All of the winners have made major breakthroughs in...
Jun 17, 2014
Mitel, a global leader in business communications, has announced it has been positioned by Gartner, in the Challengers quadrant of the latest Magic Quadrant for Contact Centre Infrastructure. This follows Mitel’s merger with Aastra and the acquisition of contact...
