Mar 11, 2025
VFS Global has recently launched a new generative AI (GenAI)-powered chatbot providing customer support for travellers to the UK. The AI-Powered Chatbot not only utilises advanced GenAI technology to offer human-like, conversational support, but does so through both...
Feb 10, 2025
Global cloud communications platform Infobip has been named as a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment. This is the third time that Infobip has been named a Leader in this report. According to the...
Oct 8, 2024
Digital payments service provider Peach Payments has integrated with Kenya’s conversational commerce and CRM platform Sukhiba to offer its South African merchants a new sales channel and facilitate WhatsApp-based sales. Founded in 2021 by Ananth Raj Gudipati and...
Aug 12, 2024
DSG (Digital Solutions Group), in partnership with Nando’s, has been named Best CX Team of the Year in the Transformation category of this year’s Customer Experience Africa awards. Brandon Meszaros, CEO of Customer Experience Group, a member of DSG,...
May 27, 2024
Nedbank Retail and Business Banking has won Forrester’s Europe, Middle East, and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award. The award recognises organisations that are putting customers at the center of their business strategy to accelerate growth....
Apr 12, 2024
Dial a Nerd has launched an IT support AI bot. Melissa Viljoen, digital experience manager at Dial a Nerd, says: “By bringing back our beloved Nerdman logo in the form of Dan, we aim to combine nostalgia with cutting-edge technology, creating a familiar and...
