Salesforce and Google expand strategic partnership

Salesforce and Google have announced an expansion of their strategic partnership, bringing Google’s Gemini models to the new Agentforce 360 Platform. The expanded partnership places employee productivity at the forefront, integrating Agentforce 360 with Google...

Salesforce partners with OpenAI

Salesforce and OpenAI have announced an expanded strategic partnership, establishing a new generation of employee and consumer experiences powered by Salesforce’s Agentforce 360 and OpenAI frontier models. The partnership will let companies access...

Customer experience kudos for Vodacom SA

Vodacom South Africa has been named the Mobile Operator Industry Winner at the 2025/26 Ask Africa Orange Index Awards. “Being named the Mobile Operator Industry Winner at the Ask Africa Orange Index Awards is a proud moment for Vodacom South Africa. This recognition...

VFS Global adds AI-powered chatbot

VFS Global has recently launched a new generative AI (GenAI)-powered chatbot providing customer support for travellers to the UK. The AI-Powered Chatbot not only utilises advanced GenAI technology to offer human-like, conversational support, but does so through both...

Kudos for Infobip

Global cloud communications platform Infobip has been named as a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment. This is the third time that Infobip has been named a Leader in this report. According to the...

Peach Payments partners with Sukhiba for conversational commerce

Digital payments service provider Peach Payments has integrated with Kenya’s conversational commerce and CRM platform Sukhiba to offer its South African merchants a new sales channel and facilitate WhatsApp-based sales. Founded in 2021 by Ananth Raj Gudipati and...