Oct 22, 2025
Even as customer experience increasingly shifts from being a peripheral concern to being a foundational pillar of modern business strategy, many businesses are finding that their traditional customer service models and approaches are no longer meeting their needs. By...
Oct 17, 2025
Salesforce and Google have announced an expansion of their strategic partnership, bringing Google’s Gemini models to the new Agentforce 360 Platform. The expanded partnership places employee productivity at the forefront, integrating Agentforce 360 with Google...
Oct 16, 2025
Salesforce and OpenAI have announced an expanded strategic partnership, establishing a new generation of employee and consumer experiences powered by Salesforce’s Agentforce 360 and OpenAI frontier models. The partnership will let companies access...
Sep 4, 2025
Vodacom South Africa has been named the Mobile Operator Industry Winner at the 2025/26 Ask Africa Orange Index Awards. “Being named the Mobile Operator Industry Winner at the Ask Africa Orange Index Awards is a proud moment for Vodacom South Africa. This recognition...
Mar 11, 2025
VFS Global has recently launched a new generative AI (GenAI)-powered chatbot providing customer support for travellers to the UK. The AI-Powered Chatbot not only utilises advanced GenAI technology to offer human-like, conversational support, but does so through both...
Feb 10, 2025
Global cloud communications platform Infobip has been named as a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment. This is the third time that Infobip has been named a Leader in this report. According to the...
