Oct 8, 2024
Digital payments service provider Peach Payments has integrated with Kenya’s conversational commerce and CRM platform Sukhiba to offer its South African merchants a new sales channel and facilitate WhatsApp-based sales. Founded in 2021 by Ananth Raj Gudipati and...
Aug 12, 2024
DSG (Digital Solutions Group), in partnership with Nando’s, has been named Best CX Team of the Year in the Transformation category of this year’s Customer Experience Africa awards. Brandon Meszaros, CEO of Customer Experience Group, a member of DSG,...
May 27, 2024
Nedbank Retail and Business Banking has won Forrester’s Europe, Middle East, and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award. The award recognises organisations that are putting customers at the center of their business strategy to accelerate growth....
Apr 12, 2024
Dial a Nerd has launched an IT support AI bot. Melissa Viljoen, digital experience manager at Dial a Nerd, says: “By bringing back our beloved Nerdman logo in the form of Dan, we aim to combine nostalgia with cutting-edge technology, creating a familiar and...
Nov 28, 2023
Pick n Pay Smart Shopper has introduced “Smart Hopper’”, a game in its relaunched app which customers can play daily to win vouchers, helping them save even more. The gameplay involves customers navigating through several levels, reminiscent of classic arcade games,...
Oct 17, 2023
Avaya is demonstrating its vision for a future of customer and employee experiences powered by generative AI at Gitex Global, taking place this week in Dubai. The company is showing how what it dubs generative customer experience (CX) uses AI throughout the CX...
