May 15, 2026
SAS has announced the expansion of agentic AI capabilities within SAS Customer Intelligence 360 with specialised AI agents designed to work alongside marketers. This new generation of purpose-built AI agents will collaborate with users, operate within defined...
Mar 2, 2026
Homechoice is one of South Africa’s established retail and financial services brands, trusted by customers for over 40 years. Known for homeware, electronics, fashion, furniture, and flexible credit solutions, the business plays a crucial role in delivering...
Feb 17, 2026
Tokenised transactions are expected to double in value from $283-billion in 2025 to $574-billion in 2029. By Peter Ludi, business development executive at redPanda Software & Solutions The market’s growth is largely due to the rapid rise of mobile payments,...
Feb 17, 2026
A South African national law enforcement agency has overhauled its customer service operations through the implementation of a locally developed, cloud-based contact centre and customer relationship management (CRM) platform delivered by South African technology...
Oct 22, 2025
Even as customer experience increasingly shifts from being a peripheral concern to being a foundational pillar of modern business strategy, many businesses are finding that their traditional customer service models and approaches are no longer meeting their needs. By...
Oct 17, 2025
Salesforce and Google have announced an expansion of their strategic partnership, bringing Google’s Gemini models to the new Agentforce 360 Platform. The expanded partnership places employee productivity at the forefront, integrating Agentforce 360 with Google...
