Measure the return on customer experience

Local customer experience (CX) platform developer and provider inQuba today announced the launch of its Journey Analytics solution. Journey Analytics provides a means to map out the actual journey customers take when engaging their providers, and allows companies to...

Vodacom helps Ekurhuleni improve communication

As a means to help government to efficiently and effectively manage service delivery issues faced by citizens, Vodacom in partnership with the Ekurhuleni Municipality is making use of technology to promote active citizenry communication. In collaboration with the...

Commercial messaging from IMImobile SA

IMImobile SA has launched a new commercial messaging service, MiniMailers, a rich media messaging solution that is delivered directly to a consumer’s messaging inbox. MiniMailers has been successfully trialed with some of South Africa’s largest banks who...

Episerver helps Coronation drive personalised CRM

Customer experience is one of today’s biggest business differentiators, companies are investing heavily in innovative tools and technologies to retain customers and attract new business. Investment management company Coronation has revamped its website to drive...

New SAP suite modernises CRM

SAP has introduced a new suite of applications, SAP C/4HANA, to help businesses serve and retain customers. SAP also announced the SAP HANA Data Management Suite, a comprehensive data management solution that enables companies to turn data sprawl into business value....

Clickatell offers live-chat for customer care

Clickatell is transforming omni-channel customer care with the launch of Touch Go. Clickatell Touch enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a...