Clickatell offers live-chat for customer care

Clickatell is transforming omni-channel customer care with the launch of Touch Go. Clickatell Touch enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a...

IFS eases customer service management

IFS has announced the availability of three IFS Customer Engagement capabilities that deliver omni-channel experiences for next-generation customer service. IFS Customer Engagement brings to market powerful solutions for support centres and customer service. The three...

IMImobile SA launches mVideo

IMImobile SA has announced the launch of mVideo, a high-resolution mobile video delivery solution available across South Africa. mVideo allows mobile marketing and enterprise customers to streamline the creation and delivery of high-resolution video content across...

A new experience for MTN’s Nigerian users

Nokia has been selected to help MTN Nigeria drive its transformation from network- to customer-centric operations and improve the experience for its 52-million customers. Nokia’s Customer Experience Management (CEM) solutions deliver automation and intelligence...

Technology enhances Avis car rental experience

A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the company. With this top of mind, Avis...

Simply Financial Services adds a chatbot

Recent entrant, selling into SA’s life insurance market, Simply Financial Services is a new entrant to the South African life insurance market. Part of the company’s aim to shake up the market is its chatbot, Sam, developed from its quoting engine and...