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Assistance services go digital

Europ Assistance South Africa today announced the official launch of its fully digitalized service provider network...

posted on: Sep 20, 2017 | author: Allan Davison

Archer’s IMIChatBot adds mobile chats...

Archer Digital has launched IMIChatBot, designed to put customer frustration on hold by eliminating the need for...

posted on: Aug 17, 2017 | author: Allan Davison

Argility offers single customer view

South African customer experience specialist Argility has revealed its Single Customer View (SCV) product and the...

posted on: Jun 30, 2017 | author: Allan Davison

Finding the right fit for hospitality

While information technology continues to advance at a pace that few can keep up with, luckily for hoteliers...

posted on: Jun 29, 2017 | author: Allan Davison

SWARM supports Starbucks Rewards laun...

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has...

posted on: Jun 2, 2017 | author: Allan Davison

Redefining customer service in teleco...

Traditionally, the telecom industry has been dominated by a handful of large players and due to lack of competition,...

posted on: May 30, 2017 | author: Allan Davison

inQuba launches new engagement produc...

Rapidly growing Customer Experience (CX) software cloud specialist inQuba has launched a revolutionary engagement...

posted on: Apr 25, 2017 | author: Allan Davison

SWARM fast-tracks loyalty app creatio...

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has...

posted on: Mar 10, 2017 | author: Allan Davison

Striata a visionary for customer comm...

Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM)...

posted on: Feb 23, 2017 | author: Allan Davison

Deloitte a leader in CRM, customer ex...

Gartner has named Deloitte as a leader in CRM and Customer Experience Implementation Services for the 5th year in...

posted on: Jan 31, 2017 | author: Allan Davison

Syrex develops customised solution fo...

Syrex, a provider of virtualised and hybrid network infrastructures and solutions, has developed a network solution...

posted on: Jan 24, 2017 | author: Allan Davison

Holistic approach to social media man...

There are many ways that consumers can engage digitally with organisations when they need help. In fact, a recent...

posted on: Dec 14, 2016 | author: Allan Davison

Integrated multimedia disruption for ...

The enterprise communications market is in need of an integrated multimedia solution that will provide business with...

posted on: Aug 29, 2017 | author: Allan Davison

Analytics is critical, but data is be...

The digitisation of business has spread the ‘customer experience’ (CX) right across organisations....

posted on: Jul 28, 2017 | author: Allan Davison

Only a few months left to meet 2017 t...

Ask any executive or marketing professional what salespeople need to sell in tough economic times, and they will say...

posted on: Jul 25, 2017 | author: Allan Davison

Why CEM will make its mark on busines...

User experience, customer satisfaction and value-add: concepts that are banded about quite easily, but more often than...

posted on: Jul 21, 2017 | author: Allan Davison

Mapping your customer journey transfo...

Danny Drew, Avaya’s MD for South Africa, outlines the five things you shouldn’t miss when planning your...

posted on: Jun 29, 2017 | author: Allan Davison

Your business’s worst enemy is ...

Everywhere, businesses are wrestling with how to offer an omnichannel experience to their customers. But in pursuing...

posted on: Jun 27, 2017 | author: Allan Davison

Digital ID and what the customer want...

Remi de-Fouchier, vice-president: marketing communications at Gemalto, believes we are reaching the tipping point in...

posted on: Jun 22, 2017 | author: Allan Davison

Omni-channel the link to enhanced CX

The business ideal of omni-channel communication is rolled out with varying degrees of success. Although omni, the...

posted on: May 7, 2017 | author: Kathy Gibson

VR commercialisation to jump-start ha...

James Hayward, senior technology analyst at IDTechEx, examines whether commercialisation of VR could provide the...

posted on: May 5, 2017 | author: Allan Davison

The impact of AI on customer experien...

At a time where technology is adopted to automate manually driven processes, companies need to avoid the temptation of...

posted on: Apr 26, 2017 | author: Allan Davison

Will bots ever take over customer ser...

Driverless cars, 3D printers and smart homes have arrived, and nobody is surprised any longer about pronouncements...

posted on: Apr 26, 2017 | author: Allan Davison

Loyalty programmes can aid customer c...

Loyalty programmes have become a commodity to the extent that some form of a rewards programme has almost become a...

posted on: Apr 19, 2017 | author: Allan Davison

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