Aug 17, 2017
Archer Digital has launched IMIChatBot, designed to put customer frustration on hold by eliminating the need for lengthy telephone conversations with endless streams of customer care agents. The cloud-based application was purpose-built to enable contact centres to...
Jun 30, 2017
South African customer experience specialist Argility has revealed its Single Customer View (SCV) product and the significant business benefits it offers. According to Argility’s CEO, Marko Salic, lessons learned in the retail sector can assist companies in any...
Jun 29, 2017
While information technology continues to advance at a pace that few can keep up with, luckily for hoteliers hospitality technology isn’t lagging behind. Hoteliers appreciate that juggling profitability, performance and customer relations can be complicated and...
Jun 2, 2017
Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has helped Starbucks South Africa deliver its much-anticipated loyalty programme, Starbucks Rewards. SWARM Loyalty is a company within Dynamic Technologies....
May 30, 2017
Traditionally, the telecom industry has been dominated by a handful of large players and due to lack of competition, they did as they like. However, this is now changing with new entrants offering better solutions combined with exceptional customer service. Cloud PBX...
Apr 25, 2017
Rapidly growing Customer Experience (CX) software cloud specialist inQuba has launched a revolutionary engagement product that is changing the way companies interact with their customers. Called inQuba Engage, this solution allows businesses to establish real-time...
