SWARM supports Starbucks Rewards launch in SA

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has helped Starbucks South Africa deliver its much-anticipated loyalty programme, Starbucks Rewards. SWARM Loyalty is a company within Dynamic Technologies....

Redefining customer service in telecoms

Traditionally, the telecom industry has been dominated by a handful of large players and due to lack of competition, they did as they like. However, this is now changing with new entrants offering better solutions combined with exceptional customer service. Cloud PBX...

inQuba launches new engagement product

Rapidly growing Customer Experience (CX) software cloud specialist inQuba has launched a revolutionary engagement product that is changing the way companies interact with their customers. Called inQuba Engage, this solution allows businesses to establish real-time...

SWARM fast-tracks loyalty app creation with DTH

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has launched a new version of its solution that makes it possible for new clients to create and deploy a smartphone-based loyalty app in as little as two...

Striata a visionary for customer communications management

Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM) Software. The report presents an evaluation of qualifying industry players based on their ability to execute and completeness of vision. In its report,...

Deloitte a leader in CRM, customer experience implementation

Gartner has named Deloitte as a leader in CRM and Customer Experience Implementation Services for the 5th year in their December 2016 report entitled, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide. Deloitte appears furthest to the...