Jun 7, 2016
Verint Systems entire Customer Engagement Optimization portfolio is now available in cloud, on-premises and hybrid models, addressing market demand for maximum cloud flexibility. As part of its strategy to provide customers deployment flexibility, Verint has gradually...
May 30, 2016
Salesforce has selected Amazon Web Services (AWS) as its preferred public cloud infrastructure provider. For the first time, Salesforce will expand use of AWS to core services – including Sales Cloud, Service Cloud, App Cloud, Community Cloud, Analytics Cloud...
May 19, 2016
inQuba has announced that its portfolio of insurance and financial services clients is expanding with the addition of US-based National Interstate Insurance Company. National Interstate is set to launch its personalised CX initiative with event driven Voice of the...
May 18, 2016
Verint Systems has announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement Center report by research and advisory firm Gartner. This marks the fourth year the company’s solutions have been recognized in this evaluation for...
May 17, 2016
Fujitsu Laboratories has developed technology that can be easily set up and autonomously carry on a dialogue, based on artificial intelligence (AI) technology, while accurately understanding a user’s request and naturally eliciting the necessary information. The...
Apr 22, 2016
Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to speak to an agent. But thanks to the emergence of visual interactive response technology, this no longer needs to be the case....
