Apr 25, 2017
Rapidly growing Customer Experience (CX) software cloud specialist inQuba has launched a revolutionary engagement product that is changing the way companies interact with their customers. Called inQuba Engage, this solution allows businesses to establish real-time...
Mar 10, 2017
Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has launched a new version of its solution that makes it possible for new clients to create and deploy a smartphone-based loyalty app in as little as two...
Feb 23, 2017
Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM) Software. The report presents an evaluation of qualifying industry players based on their ability to execute and completeness of vision. In its report,...
Jan 31, 2017
Gartner has named Deloitte as a leader in CRM and Customer Experience Implementation Services for the 5th year in their December 2016 report entitled, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide. Deloitte appears furthest to the...
Jan 24, 2017
Syrex, a provider of virtualised and hybrid network infrastructures and solutions, has developed a network solution for internet service provider (ISP) OpenWeb. The completely secure and managed network provides OpenWeb with absolute control over client experiences...
Dec 14, 2016
There are many ways that consumers can engage digitally with organisations when they need help. In fact, a recent study of more than 24 000 consumers across South Africa and 11 other countries, sponsored by Verint in collaboration with Opinium Research, shows that...
