Oct 16, 2015
Wakaberry, the pioneering self-service, soft-serve frozen yoghurt bar franchise, has added a new dimension to its interactive culture by launching its popular loyalty card programme as a smartphone app. Created by Cape Town-based mobile loyalty specialist SWARM...
Sep 30, 2015
It is not news that the world these days is drowning in data. It permeates our lives in expected, and even some unexpected, ways. Every time you do something electronically, whether it is transacting with your credit card, watching television, sending an e-mail, or...
Sep 11, 2015
Microsoft on Tuesday unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM 2016, the latest release of its customer engagement solution. The most comprehensive upgrade ever for Dynamics CRM includes advancements in...
Sep 1, 2015
Interactive Intelligence Group, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16...
Aug 28, 2015
T-Systems South Africa has announced the local availability of its new Customer Experience Management Automotive (CEM Automotive) solution, launched in Germany in March 2015. Delivered jointly by Deutsche Telekom and Salesforce.com, the cloud-based solution is a...
Jul 13, 2015
For business, getting customers through the door is crucial to success. Perhaps even more important is keeping them coming back. This is where delivering excellent customer services comes in. Fantastic customer service makes your customers believe that you are...
