Mar 8, 2018
IMImobile SA has announced the launch of mVideo, a high-resolution mobile video delivery solution available across South Africa. mVideo allows mobile marketing and enterprise customers to streamline the creation and delivery of high-resolution video content across...
Dec 7, 2017
Nokia has been selected to help MTN Nigeria drive its transformation from network- to customer-centric operations and improve the experience for its 52-million customers. Nokia’s Customer Experience Management (CEM) solutions deliver automation and intelligence...
Dec 6, 2017
A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the company. With this top of mind, Avis...
Sep 29, 2017
Recent entrant, selling into SA’s life insurance market, Simply Financial Services is a new entrant to the South African life insurance market. Part of the company’s aim to shake up the market is its chatbot, Sam, developed from its quoting engine and...
Sep 20, 2017
Europ Assistance South Africa today announced the official launch of its fully digitalized service provider network across all its business lines, made possible via its access to global technological innovations of the Europ Assistance Group. The enhanced solution is...
Aug 17, 2017
Archer Digital has launched IMIChatBot, designed to put customer frustration on hold by eliminating the need for lengthy telephone conversations with endless streams of customer care agents. The cloud-based application was purpose-built to enable contact centres to...
