Jun 6, 2018
SAP has introduced a new suite of applications, SAP C/4HANA, to help businesses serve and retain customers. SAP also announced the SAP HANA Data Management Suite, a comprehensive data management solution that enables companies to turn data sprawl into business value....
May 10, 2018
Clickatell is transforming omni-channel customer care with the launch of Touch Go. Clickatell Touch enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a...
May 4, 2018
IFS has announced the availability of three IFS Customer Engagement capabilities that deliver omni-channel experiences for next-generation customer service. IFS Customer Engagement brings to market powerful solutions for support centres and customer service. The three...
Mar 8, 2018
IMImobile SA has announced the launch of mVideo, a high-resolution mobile video delivery solution available across South Africa. mVideo allows mobile marketing and enterprise customers to streamline the creation and delivery of high-resolution video content across...
Dec 7, 2017
Nokia has been selected to help MTN Nigeria drive its transformation from network- to customer-centric operations and improve the experience for its 52-million customers. Nokia’s Customer Experience Management (CEM) solutions deliver automation and intelligence...
Dec 6, 2017
A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the company. With this top of mind, Avis...
