Dec 6, 2017
A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the company. With this top of mind, Avis...
Sep 29, 2017
Recent entrant, selling into SA’s life insurance market, Simply Financial Services is a new entrant to the South African life insurance market. Part of the company’s aim to shake up the market is its chatbot, Sam, developed from its quoting engine and...
Sep 20, 2017
Europ Assistance South Africa today announced the official launch of its fully digitalized service provider network across all its business lines, made possible via its access to global technological innovations of the Europ Assistance Group. The enhanced solution is...
Aug 17, 2017
Archer Digital has launched IMIChatBot, designed to put customer frustration on hold by eliminating the need for lengthy telephone conversations with endless streams of customer care agents. The cloud-based application was purpose-built to enable contact centres to...
Jun 30, 2017
South African customer experience specialist Argility has revealed its Single Customer View (SCV) product and the significant business benefits it offers. According to Argility’s CEO, Marko Salic, lessons learned in the retail sector can assist companies in any...
Jun 29, 2017
While information technology continues to advance at a pace that few can keep up with, luckily for hoteliers hospitality technology isn’t lagging behind. Hoteliers appreciate that juggling profitability, performance and customer relations can be complicated and...
