Aug 18, 2014
If IT is ever going to have a shot at closing the gap between itself and its customers then there needs to be a fundamental shift from a technological mind set to business mind set, says Kerry Evans, MD Africa at Quintica. At the recent SMEXA event in Johannesburg,...
Aug 13, 2014
IT service management (ITSM) innovator, Marval, has once again successfully passed its latest ISO/IEC 20000:2011 audit – the international quality standard for ITSM. The company has now held this certification since its introduction in 2005. Attaining and maintaining...
Aug 5, 2014
IT needs to keep in mind several key factors in order to become a trusted business partner. This is according to business resilience consultant, Helen Berry, who spoke on behalf of Quintica at the recent SMEXA event held in Sandton, Johannesburg. Berry highlighted...
Jul 21, 2014
IT service management (ITSM) has a number of benefits: it provides an organisation with the opportunity to improve their quality of service, increase productivity and customer satisfaction, reduce costs and achieve operational excellence whilst meeting information...
Jul 14, 2014
IT service management (ITSM) is a concept that is generally thought to apply only to large enterprises. It is typically associated with acronyms such as ITIL, CoBIT and ISO 20000, as well as expensive software solutions that are well outside of the budget of the...
Jul 8, 2014
Local Cisco distributor Comstor is helping customers more effectively address the grey import problem, without them breaking the bank through the support of the Cisco Certified Refurbishment Equipment (CCRE) programme. While the company acknowledges that not all grey...
