Jun 2, 2014
IT departments who want to make an impact on business need to find their voice, add value to the business and be clear on what their role is in their organisation. This was the overarching message delivered by global ITSM expert Delores Maxwell at a series of Quintica...
May 27, 2014
IT service management (ITSM) enables organisations to improve service delivery and increase customer satisfaction, says Edward Carbutt, executive director at Marval South Africa. In a world where the customer has become more demanding and discriminating than ever...
May 23, 2014
There is no doubt that cloud computing is enabling businesses to be more competitive and have the relief of continuity should the unexpected happen. Businesses are aware of positive results the technology brings as a result of mobile workforce and allowing employees...
May 13, 2014
OSCOSM, launched in 2013, has partnered with publicly listed German-based company, OTRS AG, the world’s leading provider of open source help desk software, which includes OTRS Help Desk and ITSM suite, OTRS ITSM. OSCOSM, a company that consults and specialises...
Apr 30, 2014
Rapid advancements in technology are threatening and disrupting the core business models of companies in almost every single business sector, says Shailendra Singh, business director: Africa Region, Wipro. Take, for example, a few new-age clients’ of ours in the...
Apr 24, 2014
Marval South Africa, a provider of service management (SM) solutions, education and consultancy, has recently announced the release of Xtraction R14.1 – a dashboard and reporting technology developed specifically for SM environments. This reporting tool complements a...
